Fast Lane is  unique fast delivery service from SEAT, that enables customers to receive their personalized SEAT car in just 21 days. 

The current FL commercial offer can be found in the FL C.C. (link)    

The delivery time starting from the order day is 21 days.  

If the desired version is not available at the moment, you can choose a similar FL car, to be able to receive the car in 21 days.

All official SEAT dealers can order cars from the FL Commercial offer.

21 days is our delivery objective. If this standard delivery time of your Fast Lane model will be exceeded in exceptional cases, your SEAT dealer will inform you immediately.

Your Fast Lane model has different single options that you can add to your chosen equipment level to personalize your car.

No, the Fast Lane service works with a pre-defined commercial offer, therefore we can only offer the service on the models and variants that are included in the FL commercial offer – (link to Fast lane Car Configurator).

It shows the delivery date, gives details about the order and it offers the customer a visual experience of the journey that the purchased car made while passing through SEAT´s production- and delivery processes. The Fast Lane tracking tool is only available for the cars that have been purchased within the Fast Lane offer.

You can go to your nearest dealer or contact SEAT at (fill in help desk info).

SEAT MÓ 25 powered by Segway

The SEAT MÓ 25 comes with 3 modes: Sports mode, Normal mode and Eco (speed-limited) mode. Sports mode has the highest power and speed but the lowest endurance. It’s indicated by the red “S” icon. Normal mode, shown as the white “S” icon, employs medium power and speed and therefore performs with medium endurance. Finally, the Eco mode is known for its low power and speed but higher endurance, making it particularly suitable for beginners. The Eco mode is active if no “S” is displayed.

Simply press the power button twice to change the riding mode. The mode is visualised on the dashboard by a red or white “S” icon, or the lack of an icon for Eco mode. 

To open the folded switch: step on the foot mat, hold the handle and push forward with force. When you hear the snap, the folded switch has been locked into place. To close the folded switch: pull backwards on the handle while simultaneously stepping on the folded switch and pulling up the stem. 

To reset your password: hold down the electric brake and electric throttle while simultaneously pressing the power bottom to turn off the scooter. When you turn it on again, the password will be reset. 

The Ninebot-Segway application is available for smartphones with Android (Android 4.3 or later) or Apple (iOS 8.0 or later). It’s compatible with the iPhone, iPad, and iPod touch. The Ninebot App can be downloaded for free from the Google Play Store or the Apple App Store. 

There is no difference between the two kickscooters, except for the name. The EXS KickScooter was placed under the SEAT MÓ umbrella (and renamed “SEAT MÓ eKickscooter 25”) to integrate it in our urban mobility solutions product range.

The SEAT MÓ 125 is quiet, comfortable and ergonomic. It’s non-polluting, can tackle any road type and requires very little maintenance. Not only does it accelerate faster than a 125cc combustion scooter, but it does so without noise, emissions, or vibrations. So overall, you can enjoy a more stable ride while saving up to 85% (compared to what you would spend on a combustion engine).

The SEAT MÓ is equivalent to a 125cc class scooter, meaning that in most cases you will you need one of the following licences*:

• A1 (Scooter under 11kw) *Applicable to mopeds that are 49cc and limited to 50 km/h.
• A2 (11kw to 35kw scooter)
• B (3-years’ of experience driving a scooter up to 11kw)

*This may vary depending on the country.

A SEAT MÓ electric scooter is fully electric, this means you will spend less on maintenance (in terms of tyres and brakes) and save roughly €225 a year for every 5.000 km.

For every 100 km travelled, the scooter uses approximately 5.84kWh. And since the average price per kWh at off-peak times is around €0.12, a SEAT scooter will cost only €0.70 per 100 km travelled. On the other hand, a combustion-engine scooter with the same characteristics uses 4 litres of fuel every 100 kilometres. So, with petrol at an average price of €1.45, you would be spending €5.80 per 100 km.

The SEAT MÓ electric scooter comes with several advanced features as standard. Complete with full LED lights to improve safety and visibility. Plus, emission-free travel, with a purely electric range of 133 km and rapid acceleration that lets you go from 0 to 50 km/h in just 3.9 seconds. And with 3 driving modes and a reverse gear, you’ll always have complete control on the road.

Yes, the SEAT MÓ 125 has a built-in telecommunications unit that shows real-time data about your scooter on your phone. With the My SEAT MÓ app, you can receive notifications or even use your phone as a key, making it extra handy for when you are on the go.

Download My SEAT MÓ app from your app store.

With the My SEAT MÓ app, you will have real-time information about your scooter, such as location, battery level and estimated range (km). Seamlessly receive movement notifications and battery status alarms. Use your phone instead of your key to open your seat and start/stop the engine. The app is constantly being improved, so check our website for more details.

You can download the My SEAT MÓ app from the Apple App Store or Google Play Store.

You just need a smartphone with a data plan. Simply download the app to register and create an account. Then, follow the instructions in the app to pair your vehicle with your phone. To secure the process, you will be asked to set up close to your scooter to perform some simple actions. Both your phone and the vehicle will need network coverage while pairing.

No, the SEAT MÓ 125 has a built-in unit with its own connectivity independent from your phone’s.

Not yet, but we are working on it. Do not hesitate to contact us if this is an important feature for you.

Not yet, but you can open your account on different devices if you need.

If you have questions about the SEAT MÓ 125 or the My SEAT MÓ app, call us at SEAT Customer Service or contact your local SEAT dealer.

The SEAT MÓ electric scooter has a removable trolley-style Battery Pack, so you can disconnect it easily and conveniently take it with you to charge. A fully charged battery will give you an extensive electric range of approximately 133 km.

In general, to power up from a completely depleted battery takes approximately 6 hours to get to 80% and 8 hours to get to a 100% fully charged battery. However, we don’t recommend draining the battery completely as it’s always better to charge on the go, that way you’ll never run out of power. This also makes for faster charging and helps to extend the battery’s life.

*Important: the battery must be charged at least once a month, or the warranty will be voided.

The SEAT MÓ 125 has a removable trolley-style battery system, so you can effortlessly dismount it and charge it anywhere, as long as you have a conventional plug socket. *A unique plug or adapter is not necessary.

If you like, you can also charge the battery while it is inside the scooter by connecting it to a conventional plug with the SCHUKO cable.

The SEAT MÓ 125’s battery is manufactured to European quality standards and will retain a 97% capacity, even after 500 charge cycles.

The SEAT MÓ 125 can be taken to any SEAT centre where the scooter is sold. If you experience any problems, it can be replaced or repaired right away.

Yes, the scooter comes with a 2-year warranty, additionally, its battery also includes a 4 -year warranty.

*Important: the battery must be charged at least once a month, or the warranty will be voided.

Of course. Contact the SEAT distributor in your area to request a test-drive.

Check our points-of-sale here.

SUV stands for Sports Utility Vehicle. In this class of vehicle, we've always created dynamic, sporty options with a stylish and spacious body. In some of our trims you'll find additional attention placed on increased comfort in order to maximise the SUVs full potential.  Our SUV range goes from the smallest, the SEAT Arona to the mid-sized SEAT Ateca and right up to the largest, the SEAT Tarraco.

For the SEAT Arona and SEAT Ateca, the following trims are available: 

• Reference: All the essentials you need for your everyday life.
• Style: Classic, and elegant design
• XPERIENCE:  Top features with excellent finishing touches.
• FR: Pure power and sportive prowess.

For the SEAT Tarraco, the following trims are available: 

• Style: Key essentials inside and out.
• XCELLENCE: Always sophisticated and ready for more.
• FR:  Iconic, distinctive, sporty and ready to take the next challenge.  

A small SUV, like the SEAT Arona, is an urban SUV aimed at a wide range of drivers. The SEAT Arona combines the compact measurements found in the A0 segment (suited for an urban lifestyle) with enhanced spaciousness and usability.

SEAT has begun its drive towards electrification by focusing on the PHEV (plug-in hybrid electric vehicle). Our first PHEV SUV is the SEAT Tarraco e-HYBRID which is available in both the XCELLENCE and FR Trims.  These options combine the usability of an SUV with greater efficiency, resulting in a more environmentally friendly version of the SUV.

SEAT currently has 3 different types of electric car within its range. Find out more about them here so you can choose one that’s right for you.

• eTSI (mHEV – Mild Hybrid Electric Vehicle) uses a smaller battery and a motor-generator that assists in creating electricity and boosting the petrol engine’s output. Though mild hybrid vehicles are not able to operate solely on electric (like e-HYBRID or fully electric vehicles can), they are able to reduce fuel consumption while boosting performance. A mild hybrid’s fuel source is gasoline, so their driving range is the same as, or even better than other petrol-fuelled vehicles. 
• e-HYBRID (PHEV – Plug-in Hybrid Electric Vehicle) combines the capabilities of a combustion-engine with those of a full-electric vehicle. An e-Hybrid can run solely on electricity, so when fully powered up, you can drive approximately 60km on stored battery energy. The vehicle can also function as a normal hybrid so you can drive using the petrol motor in combination with electric propulsion. On shorter trips or daily commutes, you can select a driver profile which lets you run the e-HYBRID like a fully electric vehicle.
• Charging your e-HYBRID reduces fuel use and allows you to access restricted urban zones while enjoying reduced consumption. The e-HYBRID also regenerates battery power when braking which helps to extend battery range. Unlike a fully electric vehicle, the e-HYBRID can revert to regular hybrid operation once its electric range is depleted: letting you drive worry-free over longer distances thanks to the ICE engine (e.g. petrol, diesel).
• Electric Vehicles (BEV - Battery Electric Vehicles) have no gasoline engine and are therefore 100% fully electric all the time. SEAT BEVs give you hundreds of kilometres in one single charge, so when considering that the average distance driven per day by EU drivers is 60km, the SEAT BEV certainly does not need recharging daily. To recharge BEVs you must plug into an electrical outlet or charging station (wallbox). Depending on the type of charger used, a full battery can take anything from 50 minutes up to 6 or 7 hours. EVs are zero-emission, meaning you can drive in the most environmentally friendly way possible.

Going electric means looking ahead. A more eco-friendly, comfortable way to get around and with lots of other advantages too.

• Increased comfort – with fewer vibrations, everyone who drives an EV for the first-time notices just how silent and smooth the ride is. As EVs (and PHEVs in electric profile) are powered by electricity you can drive quietly: with less engine vibration, which increases your overall sense of comfort.
• Soft, fluid driving – All SEAT electric cars give you automatic performance, so you can navigate your journey fluidly without having to switch gears. Also, only having to use two pedals: to accelerate and brake, increases comfort and manoeuvrability to make driving in urban spaces a dream. Additionally, the cost of maintenance is kept to a minimum as components that often suffer wear and tear, like the clutch in a manual car, no longer need to be maintained.
• Surprising push – Electric cars have a surprisingly powerful character. With increased responsiveness and immediacy, today’s electrics are snappy when it comes to acceleration and power. As soon as you hit accelerate, an electric car gives you immediate and instant torque, meaning you can feel the engine’s power right away. The availability of different driving modes allows you to modify your driving preferences, meaning that you can select a profile that is right for your current journey: prioritise smoothness and speed or when necessary choose a low energy consumption mode. 
• Different driving modes – The availability of different driving modes means that you can select a profile that is right for your given journey: prioritise smoothness and speed or when necessary choose a low energy consumption mode.  An electric engine offers greater versatility than a combustion one. Both Tarraco e-Hybrid and Leon e Hybrid have various driving modes: allowing for a customised driving experience while helping you get the best out of your car’s engine and battery.
• Recharge while braking - Regenerative braking helps to power up your electric car’s battery on route by using braking friction. This subsequently helps to increase overall efficiency in a way that standard combustion engines are incapable of. The use of regenerative brakes also means that less wear and tear is exacted on the disc brakes, so less maintenance is needed in the long term
• Sustainable and friendly driving – Because of their smooth, silent and more fluid mechanics, electric cars have a positive impact on our driving habits: pushing us to adopt a more ecological, civilized and friendly approach to car travel in terms of autonomy, time and charging infrastructure. They also allow you to take advantage of access to urban and city centre zones which are often restricted to electric-only vehicles.

You can power up your electric car at home, at your destination or during your trip.

• At home, our SEAT Chargers (Wallbox) power up your electric car in just 4 hours*. We have 3 SEAT charger types available to suit your needs: all of which are compatible with future SEAT electric cars. The SEAT Charger is perfect if you just want to plug in and charge (without remote functionality) whereas the SEAT Charger Connect and SEAT Charger Pro both include Wi-Fi connection so you can manage the charging process remotely. The SEAT Charger Pro even has an electricity meter: helping you to precisely monitor energy use, and an ethernet connection: in case you also prefer a hardwired internet connection. We’ll take care of installation, warranty and customer care to ensure that getting your SEAT Charger set up at home is a straightforward and lasting, easy process.
  
  *Depending on installation type
  
• On the road. You can charge your car at thousands of stations within the public network. With around 225,000 points throughout Europe alone, recharging outside your home could not be easier. You can also find fast-charging options available that will power up your electric car as quick as possible.

Our electric cars allow you to travel hundreds of kilometers on a single charge (the new SEAT Mii electric has a combined range of 260km*), so when considering that the average distance driven per day by EU drivers is 60km, the SEAT Mii electric certainly does not need recharging on a daily basis. At an average of 60km a day you would need to recharge the SEAT Mii electric every 4 – 5 days. Also, if you are doing your driving within the city remember that the range increases to around 360km, so you would need to recharge less frequently.

To enjoy the full benefits of an e-Hybrid it is a good idea to power up every day. But if for some reason you forget to recharge, it will continue to run as a conventional hybrid: using additional energy from regenerative braking. This gives you greater efficiency than a standard combustion engine.

*WLTP range of up to 259 km with combined city & roadway driving and up to 358 km with 100% city driving.    

The right kind of electric car depends on your needs and everyday requirements. Will you be using your car mainly for urban travel: to and from work? In this case, a fully Electric Vehicle (BEV), like the SEAT Mii electric, would give you full access to urban zones while keeping consumptions costs to an absolute minimum. If you want to travel longer distances (especially outside of urban centres) an e-HYBRID (PHEV – Plugin Hybrid Electric Vehicle) would perhaps be a better option.

e-HYBRID technology (PHEV - Plug-in Hybrid Electric Vehicle) acts as a bridge between combustion and fully electric cars. This technology is an ideal choice for users who aren’t quite ready to go for a purely electric car yet. Offering the advantages of an electric car, but with the peace of mind that comes from a traditional combustion engine.

Thanks to the increased sustainability offered by both BEV and PHEV vehicles, and the reduced environmental impact in which they have, many governments have started to promote their usage by creating various subsidies for electric car users. These subsidies often come in the form of direct discounts at the point of purchase, TAX exemptions, and subventions for home chargers (Wallboxes), as well as other associated economic benefits such as free access on toll roads and free parking spaces etc.

Many cities are creating restricted zones to limit, or in some cases prohibit, combustion vehicles from entering. In such zones the use of either an e-Hybrid (like the SEAT Leon e-Hybrid, driven in electric mode to allow for a 60km range*). Or fully electric vehicles are able to drive freely as they emit zero CO2 emission and do not contribute to air contamination within the city.

*Provisional data

A SEAT Charger is a wall mounted charging device, ideally installed at your home garage, which lets you charge your vehicle comfortably and safely. Moreover, it can offer remote functionalities and even Internet connection so you can control it remotely and receive charging statistics to your user portal.

The benefits that the SEAT charger offers when it comes to home charging:

• Up-to 8 times faster than a charging on regular household socket
• Prevents electrical overload
• Blocks your charging point to prevent misuses
• Can manage remote charging on models with remote functionalities
• SEAT Easy Charging App is compatible with both SEAT Charger Connect and Charger Pro models

Having an Plug-in Electric Vehicle (PHEV) or Full-Electric Vehicle (BEV) means that you can charge your vehicle both on the street, using an Easy charging, and at home, using either SEAT Charger for optimized-battery charging or also on a conventional plug-in socket.

SEAT Charger: available in 1 ph and 3 ph modes for up to 11kW AC

SEAT Charger Connect: Connecting to your home internet you can add remote functionalities.

SEAT Charger Pro: Similar to SEAT Charger Connect, but including integrated 3G connectivity and a certified MID energy meter which lets you measure your charger consumption.

No, all chargers can be used to charge both PHEVs and BEVs from most brands, since EU-plug is Standard is universal, according to IEC 62196-2 and IEC 62196-3 and local standardization initiatives…so an investment in a SEAT Charger should be a one-off long-term investment in a true e-Mobility enabler.

Our installation partners also carry out all functional tests and inspections in accordance with local requirements. If you require additional services, our installation partners will be happy to offer you an individual additional offer.

Let us know right away if you have a problem. You can reach us via our hotline (+800-73273554) or by email (cupra-seat-support@elli.eco) within Europe. Outside Europe, please contact your local dealership.  Our customer service department will deal with your concerns directly or can transfer you to our technicians. 

The initial outlay of the hardware and installation is billed through the webshop. The customer will receive an email with the shopping cart and a link to confirm his order. There they can decide between different types of payment methods (e.g. credit card, PayPal or SEPA) and confirm the payment.

Don´t worry about where to charge your EV. The Easy Charging App allows you to charge in more than 200.000 (status: July 2021) public charging points across Europe and, additionally, you can manage your charger at home. You will have all the information in just one single App; history of charging sessions, bills, … - all you need to do is to subscribe with a SEAT ID.

The App is powered by Elli. Elli is a company that is part of the Volkswagen group and in charge of offering charging solutions for electric cars.

The Easy Charging App is for free, you can downloaded it at the iOS App Store or Google Play. To subscribe you simple need a SEAT ID (if you don´t have one you can easily create it) and the VIN of your car.

There is no activation fee, you can sign up for free. There are different tariffs that cover all EV-driver´s needs, from casual users to frequent users. The prices for AC, DC and Ionity charging vary from tariff to tariff and are displayed in detail when you subscribe in the App. 

There are no special tariffs for charging abroad. Your tariff is valid in all European markets where Elli has charging stations.

A RFID Card (radio-frequency identification) is a card that is necessary to sign up. You will be able to order it in the process of subscription.
Furthermore, you need the card to activate your connected Wallbox, and at many stations you can start the charging process with the card.

Currently there are two possibilities to start and stop your charging session at public charging points. Either you authorise the session with the RFID card (by holding it to the card reader of the charging point).

Another way to start the charging session is to start it via the App. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.

Discover more about Wallbox & MSP

A VIN (vehicle identification number or chassis number) is your SEAT's unique 17-digit identification code. You can find the VIN in your registration papers or on the exterior, bottom-right corner of the windscreen. You will need it to enrol your car and set up your SEAT CONNECT profile.

The S-PIN is a 4-digit code created for your SEAT ID during registration. You’ll need it to lock and unlock remotely as well as to control the remote climatization function. 

Once you've created your SEAT ID, you will receive an email asking to verify your account. It may take a few minutes for the confirmation email to reach your inbox (remember to check your Spam folder). Open and click on the link in the email to confirm your account. You’ll then be directed to the SEAT portal, where you can log in with your SEAT ID. Now that you're registered, you just need to enrol your car and link it with your user account so you can enjoy the full range of SEAT CONNECT online services. 

If you don't receive the confirmation e-mail, please contact SEAT Customer Care and we will do our best to help you.

To use SEAT CONNECT, you need to assign a vehicle to your user account. To do this, log on to the website my.seat and enter your car's VIN (vehicle identification number). You will receive an 8-digit registration code (called a Pairing Code) that needs to be entered into your car's Navi System to complete enrolment (Settings -> Online Services -> Register).

Firstly, make sure of you have the following covered:

• A good internet signal and data connection
• The correct VIN of your vehicle
• A model that’s compatible with the desired services
• A valid service license (where applicable)

If none of the above solve the problem, please contact your dealership.

If you don't register and fully activate SEAT CONNECT services, you can only use the services required by law (Public Emergency call).

SEAT maintains a database of all personal data provided by customers, as well as other information which is necessary in order to provide SEAT CONNECT services, such as vehicle data and geo-localisation. All the data that is created from the use of SEAT CONNECT services belongs to the customer. And so, data usage is dependent on explicit customer consent. 

All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the SEAT CONNECT Privacy Policy.

Please note that all data is used only by SEAT and its distribution & service partners. Data is not shared with third parties for commercial reasons and in most cases, it is kept anonymous (non-anonymous data is used only when necessary). In such cases, SEAT processes the data according to strict security guidelines.

Your car must be one of the following models:

• SEAT Mii electric
  
• SEAT Leon manufactured from May 2020
• SEAT Arona, Ateca, Ibiza and Tarraco manufactured from September 2020

SEAT CONNECT will be available in Germany, Belgium, the Czech Republic, Denmark, Finland, Norway, Sweden, France, Great Britain, Ireland, Austria, Switzerland, Italy, Spain , Portugal, Poland, Hungary, Greece, Cyprus, the Netherlands, Luxembourg, Bulgaria, Romania, Croatia, Slovenia, Malta, the Slovak Republic, Andorra, Estonia, Latvia, Lithuania, Serbia, Albania, Macedonia, Bosnia Herzegovina and Ukraine, Montenegro and Gibraltar. 

To find the latest information on availability within your country, check the My SEAT portal: my.seat

The free trial period may vary depending on your country and equipment level, but it always lasts at least 12 months. The service period is linked to your vehicle and displayed in your user account. After the free trial period is over, you need to renew in order to keep enjoying the service.

See below for details regarding subscription fees and duration:

• SEAT CONNECT for Radio (Safety & Service and Remote Access functionalities).  1-year subscription: 50€ or 2-year subscription: 85€
• SEAT CONNECT for Navi (Safety & Service, Remote Access, Online Infotainment and Infotainment Apps*). 1-year subscription: 135€ or 2-year subscription: 225€
• SEAT CONNECT for Radio (Safety & Service and Remote Access functionalities).  1-year subscription: 50€ or 2-year subscription: 85€
• SEAT CONNECT for Navi (Safety & Service, Remote Access, Online Infotainment and Infotainment Apps). 

In-car activation allows you to enrol your vehicle (while you’re in the car), linking it with your SEAT ID so you can start using SEAT CONNECT services. 

The registration assistant will lead you through the simple process of creating your SEAT ID account in your vehicle, logging in and enrolling your vehicle, and then adding it to the Garage. During the registration process, you can view all the necessary legal information (GTC, Privacy Policy) and accept the SEAT CONNECT contract agreement. 

Firstly, check that your SEAT has an active internet connection and that the registration code you are using hasn't expired (the registration code is valid for 1 year). If this doesn't solve the problem, try deleting the vehicle from your Garage in the My SEAT portal and adding the vehicle again. You will receive a new registration code to enter in your vehicle.

You can select and switch between different privacy modes via the Service Management and Control Centre sections in the infotainment system. 

If you lose your device, you can change your password by accessing the My SEAT portal from another device. The new password is required when using any of the SEAT CONNECT App services. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.

First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.

If you're still having problems logging into your SEAT CONNECT account, you can go to the SEAT ID portal and use the email you signed up with, your username or your mobile phone number to identify your account and reset your password. If this doesn't fix the issue, please contact SEAT CONNECT Customer Care and we will do our best to help you.

Yes, by going to Infotainment menu in the car, under "User" and press "Delete user/Restore to Factory settings". All your data will be deleted from the car and from SEAT backend. This process is a requirement in case of transfer of ownership.

With the free My SEAT App application and DataPlug you can convert your SEAT (from 2008) into a connected car. Easily via Bluetooth, you can use several app functions like: Cost Monitor, know at anytime your Vehicle Status and contact your favourite SEAT Service.

My SEAT App provides the following functionalities:  «Vehicle status*, Metrics*, Cost Monitor, Interactive Manual, Maintenance, Book an appointment, Roadside Assistance, Accident Report and Help».

The functionalities with the * symbol require the conection of the DataPlug. You will find more information regarding each functionality in the corresponding FAQ's category.

You will need the following components:

- A smartphone with at least Android (version > 5.0) or iOS (version > 9.0) operating system.

- My SEAT App installed from Playstore (Android) or Apple Store (iOS) on your smartphone.

- A My SEAT DataPlug (Available at any Official SEAT Service).

- A SEAT vehicle compatible with SEAT DataPlug. You can check your car's compatibility in the following address: www.seat.com/myseatapp

You can find more information about My SEAT App and individual compatibilities on our home page: www.seat.com/myseatapp

In general, you can find the software version on the smartphone setting section.

Android: Settings → About Phone

iOS: Settings → General → Information

Currently, My SEAT App is not compatible with electric or hybrid vehicles. But don't worry, we are working on it so you can also enjoy all its benefits soon.

You can ask for the DataPlug price at your SEAT service partner or dealer. The application and its functions are completely free. In case of Road Side Assistance call, the application will inform you if it incurs an additional cost.

Take into consideration that the smartphone needs to have internet connection with mobile data to use My SEAT App.

Currently, My SEAT App is available in several European countries and in some others outside of Europe such as Mexico.

You can also check all the availabilities on our home web page www.seat.com/myseatapp.

My SEAT App is avaiable in Apple Store for iOS devices and in Google Play for Android devices.

In order to work properly, My SEAT App requires you to:

- Enable mobile data  in order to have internet connection.

- Accept location concent from the app and activate your GPS signal.

- Allowall notifications from the app.

- Activate Bluetooth on your smartphone.

After downloading and installing My SEAT App, on your first log in you will be guided step by step to connect DataPlug.

It's very easy: Sit inside your SEAT, open the app and have the DataPlug ready, package included.

First, insert the DataPlug in the OBD2 port. In the most SEAT models, the connection is on the driver side footrest. Then, enable the Bluetooth and GPS on your smartphone and start up the engine of your SEAT. Once the vehicle is running, select "Connect My SEAT DataPlug" and introduce the 8 digit PIN that can be found in the DataPlug or on one of the package sideways. Confirm this step in your application. The Bluetooth connection between the smartphone and DataPlug will be established as soon as you click on «Connect My SEAT DataPlug». 

Notice: The pairing process can last up to 2 minutes. 

In My SEAT App, you will see that the smartphone icon  in the top-left corner will be in green if the connection has been stablished or in grey  if the application is not connected to the DataPlug . Furthermore, if you access to your "Garage" section when you click on your vehicle image it will show you the status of each of your vehicles and if they are connected via DataPlug or Manual VIN.

Each user can add up to 4 vehicles on My SEAT App. In the home screen you will be able to see the data of the vehicle selected and from "garage" section you will be able to manage the rest of the vehicles. 

My SEAT App can only be paired to a unique DataPlug at once. To connect the app to other DataPlug, you will need to unpair it from the previous vehicle. Furthermore, 2 phones can't be connected with My SEAT App to a unique DataPlug simultaneously.

Everytime SEAT launches a new app update you should download it from the corresponding Marketplace of your smartphone (Google Play Store or Apple Store).

These downloads can be set as automatic from the own Marketplaces.

For Android devices, even if the app is closed, if the Bluetooth is still enabled the application will automatically connect to the DataPlug and still save all your statistics and notifications in case any car incidence ocurs.

Users can only see the data that they have been sending to their smartphones.

If you have any question about My SEAT App, you can contact us via phone by calling  …. Or sending us an email at ….

The DataPlug is an OBD (on board diagnose) connector, that has to be connected into the diagnose connection (OBD2 interface) of your SEAT. During your trip, it compiles different information and sends it via Bluetooth to your smartphone. This information allows you to, for example, check your daily fuel consumption and mileage or check your vehicle status.

My SEAT App is compatible with almost all new and used SEAT vehicles made in 2008 or after, with both diesel and petrol engines. In lots of new car deliveries the DataPlug is included. Your SEAT dealer will be delighted to inform you if the DataPlug is also included in the serial equipment of your new vehicle.

You can find more information about our models compatibility in: www.seat.com/myseatapp.

After the correct pairing of your smartphone, the Bluetooth pairing will never take more than 5 seconds. If the connection is interrupted, i.e. when the vehicle is left, it will be restablished as soon as you return.

As soon as you start you car, the DataPlug sends information to your smartphone.

With an active connection, you can connect other devices (i.e. hands free device) to your vehicle.

You just need to turn off your SEAT and take the DataPlug out of the OBD2 port.

Only one simultaneous active connection is possible with a smartphone. However, you can disconnect the current active connection at anytime and restablish it with a new/different smartphone (analogous to the initial kick off).

Take into account: If there are several smartphones paired to the vehicle, the pairing will always be done with the closest smartphone to the DataPlug.

We are sorry, but the Bluetooth connection between the smartphone and the DataPlug can't be transfered to another smartphone. If you change your smartphone, you should connect My SEAT App application to your DataPlug again.

The users only see the data that has been sent to their own smartphones.

The services integrated in My SEAT App will only function with the combination of the corresponding SEAT DataPlug. At first you can use other manufacturer's DataPlugs combined with their corresponding services. However, we warn you that SEAT is not responsible for any damage that other unaffiliated DataPlugs can cause to the vehicle.

The DataPlug is turned off as soon as the car is off. Its light is turned off in order to avoid battery consumption.

DataPlug updates are automatic. A message will show up on your block screen and also a push notification in the app. As soon as the app pairs with the car, the DataPlug software will automatically update. To successfully complete the software update, your car engine has to be turned on while the update lasts. If the automatic update doesn't work for the DataPlug, you can manually start the software update at  «Settings» -> «DataPlug» -> «Software update». The update can last up to 1 minute. Once the update has finished, a message will be shown on your smartphone informing you that the update has been successfully completed. Now you will be able to use the app functionalities as usual.

There is no user limit that can use the same DataPlug. However, several users can't connect simultaneously, only one can be paired to the DataPlug at  a time.

Your SEAT ID & CUPRA ID is your individual access to SEAT & CUPRA digital world. It allows you to easily log in to SEAT & CUPRA applications and webpages. Your SEAT ID & CUPRA ID account contains your personal data (phone number, address, etc.), your settings and preferences or information from the apps linked to your account.

For more information visit the following link: https://seatid.vwgroup.io/landing-page

My SEAT App collects data from your vehicle when the Bluetooth connection is enabled, the DataPlug is paired and the engine is on. However, for security reasons, the DataPlug will only send data to My SEAT App when the car speed is 0. In the moment the engine is off, the DataPlug stops transferring information.

Your data is automatically saved every so often. However, in order to reduce to the minimum the mobile data consumption, larger data is only saved in WLAN.

You just need to install My SEAT App on the new device and log in with your username and password. Your saved data will be automatically transferred.

It depends on the information. The expenses and statistics data of the car will be automatically saved and should appear on your new device. On the other hand, the accident report data is saved on your device and it's not transfered from one to another.

The data saved is independent from the platform and can be brought from one system to other.

The data is always linked to a user, thus, it only will be visible for the account owner.

In this section you will be able to manage your SEAT vehicles and select the one you want to use. You will be able to add up to 4 vehicles via SEAT DataPlug or introducing  the car VIN manually.

You will be able to access to Garage section by clicking on the name of your vechicle or on its picture on the main page.

Both in the main page and the Garage section you will see an icon with the shape of a smartphone next to your vehicle name. This icon will be green if your vehicle is connected with the DataPlug and grey if it's not connected.

In the Dealer section you will find all the contact information for your preferred/Favourite Dealer. You will also be able to book an appointment from this section.

In the same section, you can: access a regional map which details all the official SEAT dealers in your country, select any other dealer as your preferred favourite or just look for their contact information and location.

You will need to enable the GPS signal and make sure the location permission on your smartphone is activated within the My SEAT App.

Will be able to help you with any problems that you may have with your vehicle. They will also be there to provide you with all of the necessary support.

You can select another Dealer as your “Favourite Dealer” at any time by going to the Dealers section.

Of course. Just follow these steps:

1. Go to the Dealers section.

2. Check the box "All".

3. Look for the dealer you want, select them and click on "More Information".

4.Then, to select them as your Favorite Dealer just click "Select as my favorite"

The My SEAT App only shows the contact information for official SEAT dealers.

The My SEAT App only shows the dealer's contact information so you can call them from your phone. Call expenses are subject to your local phone rates and tariffs: call cost has no relation to the app.

My SEAT App allows you to book an appointment at any Official SEAT Service centre. Once you select an appointment date, the dealer will then contact you to set your preferred/available time.

You can book an appointment within the My SEAT App in the following ways: 

1. From the Dealers section, you can select any dealer and book an appointment.
2. Through any offer you will be able to book an offer-related appointment at your favourite dealer.
3. From the Maintenance section, you can book a maintenance-related appointment at your favourite dealer.
4. You can also book an appointment from an alert to fix a specific problem.

The selected date is whichever you have requested. Once the appointment request has been made, the dealer will then contact you in order to offer you a date suited to your request and according also to the availability of the dealer.

Of course. Your favourite dealer will be shown as predefined, but you can select any other dealership too: whatever works best for you.

This functionality is not available yet. In this case, you will have to call the dealership to cancel your appointment.

The dealer will receive:

* Your VIN number

* Your desired date

* The stated reason for your appointment

* Your name and surname

* Your telephone number

* Your email address

* Related offer (in case it has been booked through an offer)

In cases where an appointment booking is made from an alert, apart from the information listed above, the dealer will also receive the following :

*Alert code

*Alert emergency

*Alert description

*Vehicle km

*Geo-location

The Metrics section details the most relevant metrics for your vehicle, such as your average consumption, total mileage and average speed. Here, you will also be able to review your monthly data, along with further stats from all of your trips.

In order to gain access to this information your vehicle needs to be connected via the DataPlug.

The data shown throughout the metrics section relates to all the information gathered and transferred via the DataPlug. For this reason, if the DataPlug is not connected every single day it's possible that some data will be missing.

Metrics information will be updated automatically every time you use your vehicle, as long as your smartphone is connected to the DataPlug.

The Car Manual section allows you to download an interactive manual for your vehicle within the My SEAT App. This way, you will then be able to quickly check any doubts or problems that you have regarding your vehicle in a few short clicks.

You will basically find sliding images with some dots on them. Each dot represents a specific part of the car. When you select one of these dots, for example the wheel, all the related information about your car’s wheel will be displayed.

To access your car's manual, you will need to add your vehicle via the DataPlug pairing process. You can also do it by introducing your car's VIN number manually. Once you’ve done this, you will then be able to access the Manual section where it can be downloaded.

Yes. The manual you will see is specific to your vehicle model and year.

Yes. If you scroll down to the bottom of the Manual section you can find a downloadable PDF version.

The interactive manual is only available for models from 2016 onwards. If your car model is from before this year, you will only be able to view the PDF version.

In addition to the driver’s car manual (interactive or PDF) you can also find your radio manual and rescue sheet.

In this section you will find a detailed explanation of all of the symbols that can appear in your car’s instrument panel/cluster. So, check their meaning in advance and read up on further specifics within your car's manual in case you have any doubts.

This issue is usually related to a problem with your internet connection. So, make sure you have a good internet signal and try to refresh the section. You should also confirm that you have successful paired and registered your car within the My SEAT App.

To access the Settings section all you have to do is click on your avatar's image (Profile).

In this section you can activate or deactivate notifications, change your language and county, and check all legal and technical information about the My SEAT App.

Yes. You can activate or deactivate whichever notifications you like. But bear in mind that if you deactivate notifications you will not be able to enjoy all the advantages of the My SEAT App.

Of course you can. Whenever you want to manage your authorisations/permissions, you can access them from the Settings section. You just have to click on Permissions and the app will send you to your SEAT ID profile, where you can make all the modifications you want.

It depends on the country. Some regions have more than one language and others don't. If you would like to select another language and it is not currently available, please contact our customer care team through your app.

In order to access the Help Section you just have to click on your avatar's image (Your profile picture).

In this section you will find all the information you need to solve any doubts. It tells you how you can access the right customer care support and lets you know what to do if you require assistance in case of an accident. The information in this section covers:

• SEAT Roadside Assistance Call button
• Emergency Call button
• Customer Care Call button
• Customer Care email contact

In addition, you will also find another link for the "Accident Report" section. If you have any doubts about this section please jump to its specific FAQs.

In case any call has an extra cost, the My SEAT App will inform you before performing it.

The Roadside Assistance Call button in the My SEAT App allows you to contact SEAT's Roadside Assistance. This service may have a cost if it is not included in your current contract. You will also be able to call freely to any other service from your smartphone.

When you make the call, if all permissions are enabled the My SEAT App will automatically send your location and car's information to Roadside Assistance so they can assist you immediately.

Through the My SEAT App you’ll have round-the-clock access to Roadside Assistance even when you are outside your own country.

Not at the moment. But this type of functionality may well be included at a future date.

The Cost Monitor functionality is a tool that helps you on tracking all the car-related expenses by adding them manually.

Once you introduce the your expenses you will be able to see them on monthly or yearly plots.

The My SEAT app differentiates between yearly, monthly and occasional expenses to make them easier for you. For example, if you add a yearly expense, you will receive a notification when this expense is one month away from its due date. It can be useful for reminding you to renew your car insurance, for example.

The app has the following predefined categories: Car insurance, Car repair, Fuel, Fines, Taxes, Parking, Toll and Other expenses.

Furthermore, you will be able to add a description to the expense, a date and select if it's a monthly or an occasional expense.

If you have a DataPlug paired, when you refuel over 10L, My SEAT App will ask you if you would like to add it to your expenses automatically.

Don't worry. When you select another vehicle, the data from the previous vehicle are saved and will be visible as soon as you select again the car.

This section allows you to create a document where you will be able to register all the information needed in case of an accident. In addition, you will be able to export this report in PDF format and send it via email.

First, access your profile by clicking on your avatar's image. 

Once in your profile, go to the Help section and at the top right-hand side, you will find the Accident Report label. Here, you should select "Add new report" and start filling in all the relevant information.

Make sure you have GPS location services activated on your smartphone. You will also need to have previously accepted the geolocation permissions within the My SEAT App.

When you finish filling in the report with all the information from the accident, you’ll then have to save it. When you tap the "Save report" button, it will automatically open up your prefered email application so you can send it to anyone.

Once in the email application, you can send it to the other driver or simply cancel the email.

If you decide to cancel the operation,  the report will automatically be saved in your report logbook anyway.

In case you want to send it later, you just have to open the saved draft again and tap on the "Send by email" button.

The Car Status function sends an alert via the My SEAT App to let you know about any potential problems your car might have by. These alerts provide you with a detailed description of the problem, some are even automatically sent to your favourite dealer so they can give you further support.

When you have a problem with your car and a warning light is activated, the My SEAT DataPlug will read this information and display it on the My SEAT App so you can fully understand the severity of the problem.  It is important that the app is at least running in background.

For safety reasons, this process is executed when the vehicle has stopped (with the engine on or the access key close by) and it can take between 1 to 5 minutes depending on your car's model.

Soft and medium emergency alerts inform you about the severity of a given issue with your car. These problems are not critical but can become so if they are not fixed. In these cases, the information is automatically sent to your favourite dealer and you will be contacted within a short period of time.

On the other hand, the high emergency alert displays a critical problem that will force your vehicle to be immobilised. In these cases, the My SEAT App will provide you with the quickest possible way to contact SEAT's Roadside Assistance.

In this section you will find a list of maintenance jobs recommended for your vehicle, taking into account when it was made and the total amount of kilometres travelled.

They are only recommendations from SEAT. You are free to do whatever you consider best for your car.

Maintenance plans vary from country to country. So, it is possible that your car model doesn't have a recommended maintenance plan in your region.  In this case, it is better that you contact your SEAT Favourite Dealer through the My SEAT App and they will give you the best support and advice.

This functionality is currently under improvement. In the meantime, if you have a DataPlug paired, only the kilometres will be automatically added.

In this section you will find exclusive offers related to your SEAT only available through My SEAT App.

My SEAT App offers are  common in all official SEAT dealers but only for My SEAT App users.

In the Offers section you will find general offers for any My SEAT App user, and personalized offers only available for your specific car model and year.

Parking functionality allows you to save, display and share your last parking location. You will be able to save the exact date and hour that you parked, meaning you can find out at any moment when your parking time expires. In addition, you can open your parking location with your favourite navigation app and be guided to find your car or share the location by WhatsApp or SMS.

The Parking function only saves  your parking location automatically if you have the geolocation allowed always on your smartphone for My SEAT App.

*On iOS it is necessary that the app is at least running in the background.

If you tap on the arrow icon on the right side of the section, you will be able to open google Maps or Maps ( iOS) and receive indications to find your parking location.

*You must have the geolocation always allowed on your smartphone for My SEAT App.

If you don't publish or share your parking location, you will be the only person that will be able to see the parking location.

Theorically it has an accuracy of 5 to 10m based on GPS technology. However, some other externar factors can have an effect on the accuracy, so we can't ensure an exact indication. For example, if you park underground, the wall thickness can have an effect on the GPS signal.

The Parking functionality allows you to save the date and hour when you parked and to program a reminder that will notify you when the parking time is almost over.

*Make sure you have allowed notifications in My SEAT App settings and in your smartphone.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 250,000 kilometers at the time the Trust Building Measure is implemented (whichever comes earlier).

It also extends to all customers whose eligible vehicles have already been updated.

The Trust Building Measure has no bearing on SEAT position that the technical measures do not have any negative effects on the durability of the engine and the after treatment system. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions. With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Detailed information is available about the terms and conditions of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand, as well as online.

Of course all customers can also contact the responsible customer service contact by letter, e-mail or telephone.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented (whichever comes earlier).

SEAT has always said that implementing the technical measure has no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid.  The regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems.  The Trust Building Measures has no bearing on this position.

With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Customers can soon receive detailed information about the terms and scope of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand.

The Trust Building Measure applies to all Volkswagen, Audi, Seat, Skoda and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measure.

The Trust Building Measure will be offered to all SEAT customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service measure [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7] in the context of the diesel matter. It applies only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).

The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.

The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure has no bearing on SEAT’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque and noise emissions.

In addition to the conditions outlined above:

1) The Trust Building Measure:

• can only be made to, assessed by and used with an authorised dealer,
• applies to complaints only in materials used and work performed on the following components of the EGR, fuel injection system and emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines,
• does not cover replacement vehicles, out of pocket expenses, damages etc.

(2) provided that:

• the affected EA 189 vehicle has participated in the service action [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7]
• the vehicle has been correctly serviced in accordance with the service schedules, updates and recalls as required by SEAT

(3) and provided that none of the following cases apply:

• cases of natural wearing, ie impairment of vehicle by wear and tear,
• the owner or a non authorised service partner or dealer has not orderly repaired, serviced or cared the vehicle (e.g. by using non genuine parts etc.),
• instructions for operation, treatment and care of the vehicle as e.g. outlined in the instruction manual have not been met,
• vehicle has been damaged by third party instances or external conditions such as accident, thunderstorm / hail, flood etc. which has caused the issue complained of,
• any complaint regarding the particulate filter which is due to ash load,
• parts have been built into the vehicle or the vehicle has been changed in an unauthorised way, e.g. through (chip) tuning,
• vehicle has been operated improperly, eg for motorsport competitions or in case of overload,
• vehicle holder has not notified a complaint within a reasonable time frame, vehicle holder has not given SEAT the opportunity to deal with the issue within a reasonable time frame.

Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).

If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, [ BRAND ] will be pleased to investigate for you whether those costs will be covered by [ BRAND ].  Any requests for such cost coverage must be made to an authorised [ BRAND ] service partner within the same country as the work was conducted before 31 December 2017.

SEAT equipped a total of 700,000 vehicles with the affected diesel engine (EA 189) of the approximately 11 million announced by the Volkswagen AG. These 700,000 vehicles were distributed by SEAT's global sales network.

On this website you can now verify whether or not your SEAT car is affected using your Vehicle Identification Number (VIN). You can also contact to our customare care center at: customercare@seat.es

The VIN number is a unique combination of 17 numbers and letters; it’s located on your Registration Certificate and also on your car.

The affected vehicles are the ones assembled with EU5 diesel engines from the EA 189 family, covering 1.2, 1.6 and 2.0 l with 3 and 4 cylinders diesel engines.

SEAT will inform you of all the details concerning the cars involved. You can continue to safely use your car as part of your daily lives.

We confirm that all involved vehicles are absolutely safe and roadworthy. The investigation applies exclusively to the emitted pollutants of the engine.

Volkswagen AG is currently investigating whether or not there are deviations from European emission regulations. We will inform you as soon as we can.

In the case a service procedure has to be undertaken, the owners will be notified to go to a certified service center to have the appropriate technical measures performed. Volkswagen AG guarantees that it will be at no cost to you. In addition, there is a tool available for you to verify whether or not your car is affected.

Volkswagen AG takes full responsibility and will cover the cost of all necessary measures, if any.

All new SEAT cars in the EU featuring EU6 compliant engines meet legal requirements without exception.

Although we cannot confirm that SEAT vehicles equipped with EA 189 EU5 diesel engines are not compliant with all applicable market regulations, we have decided to temporarily put on hold the sales and deliveries of all new SEAT vehicles equipped with such engines. As a precautionary measure and in accordance with (Spanish) applicable rules.

No. All engines are safe to drive and roadworthy.

No, all new SEAT vehicles in the EU featuring EU6 engines meet legal requirements without exception.

For your complete peace of mind we have decided to temporarily put on hold the sales and deliveries of all the SEAT new vehicles equipped with such engines as a precautionary measure. In addition, the cars newly produced do not feature this engine anymore.

The models involved are: SEAT Ibiza IV, Leon II, Altea, Altea XL, Altea Freetrack, Toledo III, Toledo, Exeo, Exeo ST and Alhambra.

Please contact your Authorized SEAT Service Partner.

Please contact your Authorized SEAT Service Partner.

Customer eligibility is decided by the relevant authorized service partner based on the information provided by customers, in close consultation with the customer service department of the relevant Volkswagen Group brand.

Yes.

Affected customers can be sure that the technical measures will be successfully implemented and will not have adverse effects on their vehicles‘ fuel consumption figures, CO2 emissions, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the authorities. However, if you experience a problem with your vehicle, please contact your next <<BRAND<<service partner or call the Diesel-Hotline at the>> + 11111111 <<.

Yes, you will receive a confirmation from the SEAT service partner after the technical measure has been successfully implemented. If you lose this confirmation or have not received it, please contact your SEAT service partner.

When a holder has the technical measures implemented in an affected vehicle, the customer decides independently. However, we note that in those countries where the relevant authorities have ordered the recall to the customers, they may be able to impose sanctions if the technical measures on an affected vehicle are not implemented within a certain period of time. 
Nevertheless, we assume that you may temporarily use your vehicle in countries with a legally required recall (e.g. during a holiday or during transit).

In the engine controller of the vehicles with affected engines, a software function was used that recognized the driving curve of the official type test. Depending on the recognition of the driving curve the engine controller switches to 2 different modes: mode 1 with an optimum NOx level for testing conditions or mode 2 for optimum levels of particulate matter in use on the road.

You will have to register your car in that country. Normally the authorities will inform you that you need to get the update within a certain period of time (xxx months?). Please contact your SEAT service partner in your new home country.

The edition of the owner's manual is the same as the year of production of your vehicle.

The vehicle owner’s manual is an instructional booklet that is specific to your car model and production year.
It includes important information to understand all of the car's features. It also includes maintenance tips and troubleshooting tips.

On the SEAT website you can find all the manuals predating 2005 onwards. If you have a model predating 2005, you can ask for a copy at your nearest retailer.

The following page contains a step-by-step guide of how to download the new map material for your SEAT. The whole process is quick and easy to complete.

These downloads are completely free of charge.

You can follow the maintenance plan, although a service light on the instrument panel will illuminate when it’s time to get a service. This will typically be around every 12 months or 15,000 km, whichever comes first. 

Your local retailer may be able to help if your vehicle has been serviced within the SEAT Network. However, they will be unable to access records if your car has been serviced outside of the official network. 

SEAT recommends Genuine Oil for all our vehicles. Oil is the lifeblood of your car, it helps your car to run smoothly. If the wrong oil is used, the engine is at risk of increased wear and corrosion or even engine seizure due to a formation of blockages.  

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 15,000 kms, whichever occurs first. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

An extended warranty can be purchased once you reach the end of your term, more information is available here or you can contact your local retailer.

To help you get the most from your electric or hybrid car, we recommend charging at home via the SEAT CONNECT App and the Wallbox App.
And for on-street charging we recommend you use the SEAT Easy Charging App.

There are no plans to repair the battery due to reduced capacity with aging. However, in developing the battery, we set a very ambitious goal - namely that the battery should still have 70% of its power after 10 years. 
At SEAT, we’re so confident in the quality of our engineering that all of our electric cars come with an eight-year or 160,000 km high voltage battery warranty (whichever is soonest). The warranty applies to all fully electric cars.

An electric car doesn’t require motor oil, as it uses an electric motor instead of an internal combustion engine.

Electric vehicles require less maintenance than conventional vehicles. 
You should check the tyres, replace the cabin filters, keep on top of wear and tear to components such as brake pads and wiper blades and stop every once in a while think about how much gas you are saving.

Yes. You can call your SEAT official service to renew your cover.

In case of a breakdown, you can call the breakdown hotline and if you have a vehicle with a 3-button module, you can also press the breakdown button to make a breakdown call. The breakdown hotline will then start the roadside assistance process.
In apps such as My SEAT App you can also make direct calls.

Roadside Assistance is free for the first two years.  It can also be extended, but you should contact  your SEAT official service for conditions and prices.

Roadside Assistance covers car issues you may have with your SEAT while travelling and are unable to reach a mechanic or garage.
Some of the SEAT services that are included: Roadside repair, Assistance in case of damaged lock, Assistance in case of loss or theft of the key, Assistance in case of lack of fuel or fuel error, Assistance in case of puncture or accident , Trip to pick up the repaired vehicle, Accommodation in a 4-star hotel, Continuation of the trip or transfer to home, Replacement vehicle, Transport of the vehicle, roadside repair or Cab service.
Contact your SEAT official service to know more about this coverage. 

To find limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual. If you do not have an Owner’s Manual for your vehicle, you can order one in your dealer or check SEAT manual website.

For information about courtesy car availability, please contact an authorised SEAT dealership. Click here to locate your nearest SEAT dealer.

A car warranty covers defects, or damage that occurs during normal use, and can't be considered normal wear and tear. It pays to replace defective parts with new or reconditioned parts at SEAT´s discretion. It also covers labour costs.
Contact your SEAT official service to know more about it.
The warranty of the vehicle is not affected by any change of ownership of the vehicle.

Warranty covers your car for the first 2 years at no extra cost. It can also be extended.
Extended warranty plans cover your vehicle anywhere from 2 to 7 years. If you expect to keep your car for several years, a longer plan may make sense for you. Even if you do sell your car before the warranty runs out, your extended protection plan may be transferable.
Contact  your SEAT official service for conditions and prices.

While many services fall under the scope of a factory warranty, there are some explicit exclusions laid out. Here are a few examples of things not covered by the SEAT warranty: theft or vandalism damage, normal wear and tear, repairs not made at a SEAT dealership or authorised service center, damage from vehicle misuse, damage from natural disasters, tyres or maintenance services like oil changes.
Contact your SEAT official service for more information.
The warranty of the vehicle is not affected by any change of ownership of the vehicle.

You bet. SEAT limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

There are unauthorised spare parts and accessories in the market. SEAT does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.
For authorized spare parts and accessories, please visit you nearest SEAT official service.

Yes, SEAT CARE is also available for SEAT owners. For more information about prices and coverage, please contact your nearest SEAT dealer.

SEAT CARE is an all-in-one package. You can drive worry-free as it combines warranty, maintenance and insurance in one monthly fee.

SEAT CARE combines warranty, maintenance and insurance in one monthly fee. For up to 10 years of complete coverage. 

You can contract SEAT CARE at a SEAT dealership. To find the nearest one click here. 

Service contracts may be purchased at a SEAT dealer, but are not administered by SEAT S.A.  For further information on which third-party service contracts are available to you, please contact your local SEAT dealer. To locate one in your area, click here.

The warranty extension is only available for new cars, and you can add 1, 2 or 3 years to your warranty.

Price depends on option selected and market availability, for further information on pricing, please contact your local SEAT dealer. To locate one in your area, click here.

All car warranties should cover the costs of parts and labour if something goes wrong with your vehicle. The age of the parts can incur additional costs to replacement parts.
SEAT warranty – You receive a manufacturer’s warranty when you buy a new car directly from SEAT. Most of the car parts should be covered and if there’s a problem it can be fixed at your official dealership. This warranty covers your car for free during the first 2 years although it can be extended.
Extended Warranty – Extended car warranty is usually available to buy when your SEAT warranty expires.

You can find alloy wheels in our accessories range, alternatively you can speak to your local retailer.

The recommended tyre pressure for your model can be found in the owner’s manual. 

If the pressure is too high the centre of your tyres will make disproportionate contact with the road, which in turn causes uneven tread wear. 

Most petrol stations have measuring equipment. If possible, it’s best to check the pressure when the tyres are cold.

Tyres lose on average 0.1 PSI of pressure every three months. If your tyres are losing pressure more quickly, you should contact your local retailer.

Take a look at our ‘How to guide’ or check your owner’s manual.

Tyres are subject to wear that can vary based on driving habits and road conditions, so there isn't a set timeframe on how long the original tyres should last. To help get the most out of your tyres, please refer to the “Tyres” section in your Owner’s Manual for proper tire care guidelines.